FAQs

Is there a processing time?

Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

What is the average shipping time?

Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located. 

What if i ordered the wrong lamp?

If you ordered the wrong lamp, please reach out to our customer support team at theraynights@gmail.com If your lamp has already been shipped out, we can't guarantee that we'll be able to ship you the correct one. 

What is the average life span of the light bulb?

Great question! The average life span of our bulb is 10,000 hours 

How do I download the app for the sunset lamp?

It's really easy! Simply scan the QR code that's located either on the instructions or on your lamp and it will bring your directly to the app.

Is the app for the App controlled lamp available on Google Play and The App Store?

Yes, it is available on both!

What type of payment methods are accepted?

We accept Visa, Mastercard, American Express, and PayPal.

Do you ship worldwide?

yes! We offer shipping to most countries around the world.